Support
Cohort is in private beta. Every message reaches the team building it — there is no support tier and no ticket queue to escalate through.
Response times
We reply to support email within one business day. Security reports are acknowledged within one business day and triaged ahead of everything else.
Reporting a problem
The fastest fixes come from a message that includes what you expected to happen, what happened instead, the workspace name, and roughly when it occurred. On mobile, add the device and OS version. Screenshots help more than descriptions.
Deleting your account
You can delete your Cohort account and its personal data at any time. Email support@cohortapp.com from the address on the account, or write to privacy@cohortapp.com to exercise the erasure right directly. We confirm deletion once it completes.
Deleting an account removes your profile, credentials and personal data. Content you contributed to a shared workspace — messages, documents and records other members rely on — belongs to that workspace and is handled under its own retention policy, described in the Privacy Policy.
Documentation
Product guides live in the documentation. Terms of use are in the Terms.
Cohort is operated by Cohort Technologies Limited. During the private beta, support is provided over email only — there is no telephone support line.